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  1. What is a tog?

    A tog is a unit of measuring the amount of warmth a quilt will give when new; the higher the tog rating, the warmer the quilt will be.

  2. What tog rating do I need?

    3 Tog - for very warm summer weather
    4.5 Tog - for average summer weather and even through the spring and autumn in well-insulated bedrooms
    9.0 Tog - for spring-autumn weather and even through the winter in well- insulated bedrooms
    10.5 Tog - if you are looking for one quilt to use all year round or for spring/autumn/winter use
    12.0 Tog - for use in winter if fairly-well insulated bedrooms
    13.5 Tog - for use in winter in colder bedrooms
    15.0 Tog - the warmest quilt you are likely to need in the coldest of temperatures

    Summer quilts can be used through the year by people in very warm bedrooms or who really do not like to have a lot of warm bedding; winter quilts can be used through the year by people with very cold bedrooms or who really feel the cold!

  3. What is the best quilt or pillow to use if I suffer from allergies?

    Medical experts state that the HOUSE DUST MITE is the main cause of allergic conditions such as asthma, eczema, and allergic rhinitis. The house dust mite thrives in every home, particularly where central heating, double-glazing, and other insulating features combine to produce damp, humid conditions. However, because good-quality, natural products have very tightly woven casings to keep the fillings in, these casings also help to keep dust mites and their residues out. We use the same high-quality casings on our man-made products for the same benefit.

    It is highly unlikely that the feathers and down in a good-quality product, which have been thoroughly washed, will cause any allergic reaction.

    Experts do recommend that the bedding of allergy-sufferers be washed regularly to remove dust mites or their debris.

  4. How do I clean my quilt or pillow?

    The need for washing can be minimised or even eliminated by following a few easy steps:

    1. Always use a pillow protector and change the pillowcases and duvet cover regularly to keep the casing clean.
    2. Air the products by regularly giving them a shake, leaving the duvet folded back after you get out of bed, preferably near an open window. Do avoid exposing natural products to damp air, however, as they have a natural ability to absorb moisture. Occasionally hanging them out of an open window or on the washing line on a dry day is also excellent treatment which will keep the products fresh and long-lasting.
    3. If you spill a cup of tea or coffee, you can simply sponge-clean the area affected and then hang the product in front of a fan heater to dry completely.
    4. Experts do however recommend that the bedding of allergy-sufferers be washed regularly to remove dust mites and their debris, which are the chief cause of allergic reactions.

    Natural quilts wash extremely well; the feathers and down come from waterfowl and are washed a number of times before they are dried and used in the manufacture of duvets and pillows. They do require careful drying, so we recommend professional laundering or, if you wish to wash them yourselves, recommend the following steps:

    1. The item will need to be washed and dried in large commercial machines such as you would find in a launderette.
    2. Always wash and dry them on a low to medium heat setting.
    3. Wash with a non-biological detergent.
    4. Spin-dry before tumble-drying.
    5. Always tumble-dry; not even hanging the item on the washing line on the hottest day of the year will guarantee quick and effective drying. Between cycles, give the item a good shake to prevent the filling drying in clumps. When it feels dry in the centre, dry it for another 5 minutes to make absolutely sure. More care needs to be taken in the case of pillow where the filling is more dense and will need longer drying.

    With proper drying, natural quilts recover from washing very well and lose none of their fluffiness, loft, and ability to keep you warm. 
     

  5. What is best - natural or man-made?

    Natural fillings Natural fillings trap more air in relation to their weight than do most man-made fillings, so giving you warmth without weight in a duvet. 

    It has a built-in resiliency which enables them to mould or bounce back into shape and last longer. Feather & down duvets can last 15 years and Goose Down duvets 35-45 years with proper care. Our good-quality duvets with man-made fillings will last 7-10 years, longer than cheap synthetics which can last as little as 2-5 years. 

    Natural fillings carry moisture away from your skin, allowing your skin to "breathe", and keep you dry and comfortable. 

    It gives duvets a more body-hugging drape to insulate more efficiently, to keep you warmer.

  6. Will the feathers and down in the duvets move around?

    No; to prevent our fillings moving around, all our duvets are made using a square pocketed construction. The filling is held securely in individual squares so ensuring that you have an overall warmth and no cold spots.

  7. What size of duvet do I need?

    Our standard UK Single 135x200 is designed for a standard UK Single bed 90x190.

    Our standard UK Double 200x200 is designed for a standard UK Double bed 135x200.

    Our standard UK King 225x220 is designed for a standard UK King bed 150x200.

    Our standard UK Super King 260x220 is designed for a standard UK Super King bed 180x200.

    However, to avoid arguments about who has more of the duvet, we recommend using one size up, for example, a standard UK King 225x220, even on a standard UK Double bed. The fact that there is more quilt to drape over individual bodies also means that the quilt will feel warmer.

  8. Are the ducks and geese bred for their feathers and down?

    No, they are bred as food so their feathers and down are food by-products in the same way as wool and leather are food by-products of the meat-producing industry.

  9. Where are your products made?

    Although most of our beautiful designs are developed here in our design studios in London, most of our products are made in China and Pakistan, in highly-specialized factories with whom we have been working for many years. Over the years we have developed strong partnerships with our suppliers to ensure the keenest prices & superb quality.

    Our Hungarian Goose Down Duvets are made in Europe and our towelling products are produced in Turkey. 
     

  10. Can I add a discount code to a product on special offer?

    A: Unfortunately no, discount codes cannot be used on products that are currerently on special offer.

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